Q. I logged
on, but as soon as I select another page, I'm logged off again. A.
When you logon, a session is created so that the site knows who you are
as you travel from page-to-page. The way it does this is through
cookies. If you have disabled cookies in your browser, then
the web site can not recognize that it is you when you view a new page.
Sinply re-enable cookies in your browser and you should be able
to retain your logon information. When you are finished with your
session, logging off will delete the session and its associated cookie.
Associated question: Why can't you
use my IP address to track me instead? A.
We could, but IP address tracking is much less secure, nor is it
reliable. If your home or work network has multiple computers, it
is likely that they all appear as one address once on the Internet (you
can see how we view your IP address at the bottom of any of our pages,
in gray just above the copyright notice.) Also AOL, as well
as many corporate networks, hide their computers behind a "proxy
server," whose address may change from page to page.
Q. Why can't
I change my name or e-mail addresses (within the account maintenance
section)? A. Once entered, names are tied
to team and board positions. This requires interaction with the
webmaster. If you need to change or correct a name once it has been
entered into our site, please contact the webmaster.
The ability to change your own e-mail address will be added, but is not
currently available. Please contact the webmaster
to change your e-mail address. Sorry for the inconvenience.
Q. Why can't I see e-mail or street addresses
(or why are there only icons)? A. Addresses
and phone numbers can be restricted by the information owner. See the
FAQ below on Available Security Levels.
Q. How is a member's security level set?
A. When you logon, your account is compared
to the database to determine if you are a board member or team staff for
the current season. If so, then your authentication level is set appropriately.
After you logon, you can view your current level just below the blue-bar
time/date display beneath the top-of-page menu.
Q. What are the available Security Levels?
A. There are 6 levels of restriction currently
available (listed from least-to-most restrictive).
- Everyone (0) - Information visible to Everyone
will include any web site visitor, whether or not they are a league member.
- League Members (3) - Only league members that
have logged onto the web site will be able to view this information (This
will be the default setting for most info).
- Team Staff (4) - Only logged-on team staff members
and higher will see the selected information.
- Board Chairpersons (5) - Only league admin staff
and higher will have visibility to your information.
- Board of Directors (6) - Only members of the
Board of Directors and above will have visibility to your information.
- Player Agent (7) - Only the Player Agent will
see your information. Because the Player Agent receives the registration forms
for every girl, she already has visibility to all of your registration information.
- Webmaster (9) - This is not a member-selectable
level. Only the Webmaster will have visibility to your information. Some information
is held at this most secure level, and can not be set viewable for any lower
levels. (i.e. logon passwords, adult birthdays, etc.)
Q. How can I update my personal information?
A. Using the Admin menu item, select
Account Maintenance. (You must be logged on.)
Q. How can I update information for other
family members? A. Parents/Guardians have
access to change any information regarding both their own and their children's
accounts. Players have the ability to revise limited information within
their own account, though not that of their parents. Please see the FAQ
Q. Why am I required to enter my birthday?
A. Players must enter their birthday in order
to determine the appropriate division of play. Player birthday information
is available only to team staff and above. Adults must enter their birthday
in order to verify that they are adults (and as a backup method for identity
verification if you request a manual account modification). Adult birthday
information is invisible to everyone (except the webmaster, who is sworn
Q. I tried to create an account for my
spouse and/or player. I receive an error message indicating that the e-mail
address is already in use. What can I do? A.
Because we use your e-mail address as your logon ID, each logon account
requires a unique e-mail address. We realize that some families share
a common e-mail address. In that case you should assign the e-mail address
to the primary account owner. Then you may share your password with your
family members. However only the primary account owner will have an e-mail
address shown in the People directory listing. Road Runner (Time-Warner
cable) customers may set up additional individual e-mail accounts for
family members at no charge. Free Internet-based e-mail accounts are also
available from MSN, Hotmail, and others.
A. The policy may be viewed at http://www.cgfp.org/?Info=M05-Privacy.
In general, information provided to this site will only be accessible
as noted above in the Security Levels FAQ.
Q. When I try to select an e-mail address
from a league member's info page, I'm taken to a web mail screen rather
than my e-mail program. A. You aren't
logged on with sufficient privilege to view this member's e-mail address.
While the default is to allow any league member to view an e-mail address,
members may individually elect to elevate the security level such that
you don't have access.
Q. When I change my e-mail address I'm
forced to re-initialize my password. Why? A.
In order to preserve privacy, it is necessary that all logon IDs (e.g.
e-mail addresses) are valid. We want to ensure that when you change your
e-mail address you have selected a verifiable address. When you change
your e-mail address, you will be logged out, then your password will be
re-initialized and sent to your new e-mail address. Once you receive it
(typically in under one minute), you may log back in and change your password
to one of your choosing.
Q. How can I change my password?
A. You must first logon, then you may change
your password under the Admin menu item, then go to Password
Q. I've forgotten or lost my password.
How do I get a new one? A. Use the Admin
menu item, then go to Password Central. Click the Reset Password button
to reset your password and have it mailed to you.
Q. I changed my e-mail address (logon
ID) by mistake to an invalid address. How can I fix it? A.
Contact the webmaster.
Include your first and last name, your People ID number, and a contact
telephone number. You will be contacted and your identity verified using
Caller ID (for those not personally known by the webmaster). The webmaster
will then re-initialize your e-mail address and password.
Q. Why can't I make changes to my player(s)'
account? A. When our database was originally
assembled, we used information from the 2002 season registration forms.
Not all of these forms were available (primarily All-Star families). Because
of this we didn't have the necessary information to "link up"
parents with their children. If you believe you should have access to
an account, please contact the webmaster
with the particulars and we'll take care of it.
Q. How can I create my own team's web
page? A. This site provides a roster page,
and optionally a photo and game summary page for each team. We don't provide
support for member created web pages. If you'd like to create a special
page for your team, several free or inexpensive options exist in ETeams,
etc. If you decide to create a personal team page, please let us know
so we can provide a link from your team roster page.
Q. How can I add my team roster and photo?
A. We enter team roster information based
on submissions by team staff. Simply forward your roster to the webmaster
for inclusion. Each team may also have one team photo attached to this
web site. If you'd like to display more than one photo, please consider
setting up a team web site as noted in the question above.
When submitting a team photo, please submit it in a high quality format
(if submitted electronically) i.e. 1200 x 900 pixels or better. We will
crop, scale, and frame the photo consistent with the web site format.
If you're submitting a paper photo, please contact the webmaster
to coordinate delivery.
Last updated 6/15/2003